Refund policy

At Palmer&, we want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, we’re here to help!

Eligibility: Returns are accepted within 30 days of receiving your order. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
Non-Returnable Items: Gift cards, sale items, and any items marked as final sale are not eligible for returns or exchanges.

Contact Us: Reach out to our customer service team at hello@palmerandbaby.com or via our Contact Page. Be sure to include your order number, the item(s) you’d like to return, and the reason for your return.
Return Authorization: Once we receive your return request, we’ll send you a return authorization with instructions on how to proceed.
Shipping Your Return: Customers are responsible for the shipping costs associated with returns, unless the item is defective or there was an error with your order.

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to the original payment method within 5–7 business days.
Shipping fees are non-refundable.

If you'd like to exchange an item, we recommend initiating a return for the item and placing a new order for the exchange. You can contact us to help guide you through this process.

If you receive an item that is damaged or defective, please contact us immediately at hello@palmerandbaby.com with a photo of the damage. We’ll work quickly to either send you a replacement or offer a full refund.